HumanBridge

Account & Data Deletion

HUMANBRIDGE ACCOUNT & DATA DELETION POLICY

Effective Date: [01/08/2026]

Last Updated: [01/08/2026]

Account & Data Deletion Policy

1. Purpose

HumanBridge CIC respects every user's right to control their personal information.

This Account & Data Deletion Policy explains:

  • how users can permanently delete their HumanBridge account;
  • what happens to personal information after deletion;
  • which data is deleted immediately;
  • which data may be retained for legal or security purposes;
  • expected deletion timeframes.

This Policy forms part of our Privacy Policy and complies with the UK GDPR, EU GDPR, and the Data Protection Act 2018.

2. Who Can Request Deletion

Only the account owner may request deletion of their HumanBridge account.

To protect user privacy, HumanBridge may require verification of identity before processing a deletion request.

3. Ways to Delete Your Account

Users may permanently delete their account by:

Option 1 – In the Mobile App

Navigate to:

Settings → Account → Delete Account

Follow the confirmation steps.

Option 2 – Website

Sign in to your HumanBridge account and select:

Account Settings → Delete Account

Option 3 – Contact Support

If you cannot access your account, contact:

privacy@humanbridge.uk

Please include sufficient information to verify ownership of the account.

4. Confirmation Before Deletion

Before deletion is completed, users will be informed that:

  • the action is permanent;
  • access to the account will be lost;
  • profile information will be removed;
  • deleted content may not be recoverable;
  • some information may be retained where legally required.

Users must confirm their request before deletion begins.

5. What Happens Immediately

Once deletion is confirmed:

  • the account is immediately deactivated;
  • login access is disabled;
  • active sessions are terminated;
  • the profile is hidden from all other users;
  • matching and discovery services stop immediately;
  • notifications are disabled.

6. Data Permanently Deleted

Unless retention is required by law, HumanBridge permanently deletes:

  • Account profile
  • Profile photographs
  • Biography
  • Interests
  • Preferences
  • Languages
  • Friend connections
  • Community memberships
  • Saved searches
  • Location preferences
  • Push notification tokens
  • Device associations
  • Authentication tokens

7. Messages

Private messages require special handling because they involve more than one user.

When an account is deleted:

  • the deleted user's identity is anonymised where technically feasible;
  • message history may remain visible to the recipient to preserve conversation integrity;
  • profile information linked to the deleted account is removed.

HumanBridge does not sell or reuse deleted message content.

8. Information That May Be Retained

Certain information may be retained after account deletion where necessary to:

  • comply with legal obligations;
  • investigate fraud;
  • protect community safety;
  • respond to law enforcement requests;
  • resolve legal disputes;
  • enforce our Terms & Conditions.

Examples include:

  • abuse reports;
  • moderation decisions;
  • security logs;
  • consent records;
  • fraud investigation records.

Only the minimum information required will be retained.

9. Backup Systems

Deleted information may continue to exist within encrypted disaster recovery backups for up to 90 days.

Backup data:

  • is not accessible through the application;
  • is not used for operational purposes;
  • is automatically removed as backup cycles expire.

10. Processing Time

HumanBridge aims to:

  • deactivate accounts immediately;
  • permanently erase personal data within 30 days;
  • complete complex deletion requests within a maximum of 90 days, where legally permitted.

Users will receive confirmation once deletion has been completed.

11. Right to Erasure

Under the UK GDPR and EU GDPR, users may request the erasure of their personal information.

HumanBridge will honour valid requests unless retention is required by law or necessary to:

  • establish or defend legal claims;
  • comply with statutory obligations;
  • protect public safety;
  • investigate criminal activity.

12. Account Recovery

Before permanent deletion is completed, HumanBridge may allow account recovery within a short grace period (if this feature is enabled).

After permanent deletion, recovery is not possible, and a new account must be created.

13. Contact

For questions regarding account deletion or data protection, contact:

HumanBridge CIC

Website: https://humanbridge.uk

Email: privacy@humanbridge.uk

United Kingdom

Related Documents

This Policy should be read together with:

  • Privacy Policy
  • Data Retention Policy
  • Terms & Conditions
  • Cookie Policy

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